First Great Western Customer Service Farce

Just going to start a little log of all the times FGW fail massively in their task of selling people train tickets so they can commute to work on time.

This morning I arrived at Newbury station at 9:14 am the train leaves at 9:22am. Despite queuing at a ticket machine for 5mins plus, I could not buy a ticket because it only accepted cards. The other ticket machine was pulled out of the ground by a car (which was apparantly my fault when I asked the retarded station mis-manager about it) and the 3rd ticket machine was frozen trying to print out some pre-booked tickets for a poor lady... The ticket window had a queue of about 7 people.
Upon finding I was unable buy a ticket, wallet is at home... I went to get on the train and saw the stupid fat station manager on the platform and voiced my concerns over the ability the customer had to buy a ticket, only to be rudely rebuffed and threatened with a penalty charge for travelling without a ticket. What an asshole. So rather than call him an asshole and getting on the train, I pointed out that i knew my rights, I had tried to buy a ticket, I had queued for 5 minutes plus, I had full intention of paying for my travel but his piss poor organization was incapable of servicing that request...
Then by the time I go to get on the fucking train like 30 seconds later it pulled away right in front of me, without me on it!! I was pressing the open door button as it started up and rolled off.. Fucking Bullshit.

So I rocked back into the ticket office once again to make it clear to the station manager that I held him personally responsible for me missing my train and again tried to purchase a ticket. He accused me of giving him abuse and was reluctant to sell me a ticket. I pointed out that I hadn't even begun to abuse him, all i had been talking about was how poorly I had witnessed the management of staff and services at the station that morning. (I should point out that as soon as the train pulled away they opened a 2nd ticket window and quickly issued tickets to all the customers that had been queueing and missed the train.) He then said that if I wished to travel I should stop being sarcastic.
I threw my hands in the air, 'I can't travel if I'm being sarcastic?' I asked in the most patronising way I could, aqnd he sold me a ticket.
What a fucking joke.
Lost for words at how fucking shit that system is. And they don't give two fucks, which is the most annoying thing, your problems whether valid or not do not even register as a concern for these wankers.

At no point was I offered an apology or even a slightly reasonable explanation, it was all my fault: should have got to the office sooner, shouldn't have had out ticket machine stolen, the ticket macine outside and down the road works fine why didn't you use that, oh if you weren't rowing with me then you'd have been on the trian....


So well done Newbury station and First Great Western who manage you, you are undoubtedly the worst public service I ahve ever had the misfortune of having to use. Uber Fail

Please note, FGW,  that I will now be going out of my way to complain about fcking everything and make your lives a relentless misery